Refund & Cancellation Policy

Cancellation

You can cancel your subscription by contacting us or, where available, using the subscription management or customer portal options.

When a subscription is canceled, cancellation normally applies to the next renewal unless the applicable checkout or cancellation flow, or your agreement with us, states otherwise. Access may remain available until the end of the current paid billing period.

Refunds

Subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or is otherwise approved by Novera.

If you believe you were charged incorrectly or have a billing issue, contact us as soon as possible:

noverabiz@hotmail.com

Please include the email address associated with your Novera account and relevant billing information.

Billing errors

If you believe a charge was made in error, we will review the issue and work with you to resolve it.

Payment processing

Where payments are processed through Paddle, they may be subject to Paddle's applicable payment and refund procedures.